Privacy policy

Our Commitment to Protecting Your Personal Information

We place great importance on the privacy of your personal information. To ensure its protection, we explain here:

 

• what personal data we collect;
• how we use and store it;
• how to contact us if you have any concerns.

Privacy Policy

This privacy policy outlines how LUXFLY INDOOR SKYDIVE collects, uses, discloses, and secures information obtained via (1) our website, including luxfly.eu and indoorskydive.lu, and other online services we provide, and (2) when you visit our locations (e.g., when you fill out a form or make a payment).

 

The terms "LUXFLY" and "we" refer to LUXFLY INDOOR SKYDIVE S.A., operating on behalf of LUXFLY. This privacy policy is incorporated by reference into the Terms and Conditions of LUXFLY INDOOR SKYDIVE. All terms not defined here have the meaning given to them in the Terms of Use.

 

Information We Collect

We collect information when you:

 

• create an account;
• make purchases on our website or at the reception desk;
• fill out a form, whether paper or digital (such as a waiver form);
• visit our website or communicate with us via phone or email.
• Our partners and we also collect data, such as usage statistics, through cookies and similar technologies.

Account Registration

When you create an account on our website, we ask for your name, password, and email address.

 

Purchases

For purchases (flight bookings, gift vouchers, photos/videos), we collect additional information such as your name, billing address, email, phone number, date of birth, and payment details.

 

Waiver Form

When signing a waiver, online or on-site, we collect information such as your name, date of birth, postal address, phone number, email, gender, and some health-related data. We also collect information on minors you register.

 

Use of Website

We collect the information you submit via our website and those of our service providers, as well as through reviews and feedback that you provide.

 

Communication with Us

All information provided during communications with our customer service team or via other channels (such as social media) is also collected.

 

Automatic Data Collection

Cookies and similar technologies: When using our website or opening our emails, we and our partners (advertisers, social networks, analytics providers) may collect certain information automatically (cookies, web beacons, access logs). This includes your IP address, general location, browser features, operating system version, language preferences, referring URL, and usage data of the website.

 

Types of Cookies We Use:

• Targeting/Advertising Cookies: These cookies collect information about your browsing habits to offer relevant ads.
• Functionality Cookies: They remember your choices (e.g., country, language) for a personalized experience.
• Performance Cookies: They collect anonymous data on website usage (pages visited, errors encountered).
• Strictly Necessary Cookies: Essential for the proper functioning of the site (access to secure areas).
• Social Media Cookies: They allow you to share activities on social networks (Instagram, Facebook, etc.).
• Use of Information by LUXFLY INDOOR SKYDIVE S.A.

We use your information to:

• process your transactions;
• improve our services;
• communicate with you;
• provide personalized ads;
• comply with legal requirements.

Security of Information

We take measures to ensure your data is processed securely, but the internet is never 100% secure. We cannot guarantee the complete security of your data and decline any responsibility for unintentional disclosures.

 

Questions or Suggestions

You can contact us at any time to:

• obtain a copy of your data;
• request the deletion or correction of your data;
• revoke your consent for certain uses.
• For any questions or suggestions regarding this privacy policy, contact us by email.

Contact:

LUXFLY INDOOR SKYDIVE

RUE DE GRASS 103, 6700 ARLON, LUXEMBOURG

Email: hello@luxfly.eu