Modification Reservation
Booking · Change my booking
Change or cancel my LUXFLY booking
Something came up? Don't worry: your flight isn't lost. Find the solution for your situation below, any fees, and how to choose a new date.
Changes by email only: hello@luxfly.eu · ProFlyers: lovers@luxfly.eu
Important
Our change policy
All bookings are subject to our cancellation policy: they are not refunded but rescheduled. Once your booking is cancelled, you simply choose a new date.
Don't want to pay administrative fees? You can offer your booking to someone else: our packages are not personal, except FLY AGAIN and HATCH PACK, which are valid only for their holder.
Are you a ProFlyer? Email us at lovers@luxfly.eu. If you cancel too late, you only lose your flight time, with no €35 fee.
Your situation
Choose what applies to you
1
I just booked but made a mistake
Free on the same dayBooked on our website but picked the wrong date? Request the cancellation by email with your name, voucher code and booking date. You'll receive a cancellation confirmation.
It's free if done on the day you booked your flight date. For a gift voucher, the day you book the flight counts, not the day the voucher was bought. After that, administrative fees may apply unless you took the Flexibility option.
Email us2
I have the Flexibility option
Free up to 24 h beforeIf you took the Flexibility option linked to your voucher code (€5.50 per person, a paid option chosen at purchase), you can change the date and time of your flight free of charge up to 24 hours before your appointment.
Email us at hello@luxfly.eu with your name, voucher code and booking date. Within 24 hours of the flight, administrative fees apply.
Email us3
I don't have the Flexibility option
€15 or €30You didn't take the Flexibility option: after the day you booked your flight, administrative fees apply to change the date of your flight.
- ✓More than 48 hours before the flight: €15
- ✓Between 48 and 24 hours before the flight: €30
- ✓Example for a flight on the 10th at 2:00 pm: before the 8th at 2:00 pm = €15; from the 8th at 2:00 pm to the 9th at 2:00 pm = €30; after the 9th at 2:00 pm = €35 (see point 4)
Include your booking code and name in the payment reference (1 payment per code). You'll then receive a cancellation email. The process is manual: if you haven't received confirmation within 48 hours, email us your proof of payment.
Pay €15Pay €304
My flight is in less than 24 hours
€35Less than 24 hours before the flight, your booking can only be changed if you pay a €35 administrative fee, no later than 1 hour before your scheduled arrival time.
Without payment in time, your booking can no longer be changed and your flight is lost.
If you don't come and haven't told us, the flight is due: it is lost.
Include your booking code and name in the payment reference (1 payment per code).
Pay €35New date
Choose your new date
1
Log in
Open your LUXFLY account in our online shop.
2
"VOUCHER" tab
Click the "VOUCHER" tab and select your booking code.
3
Pick a date
Choose the new date and time of your flight.
Another question?
We're here for you, by email
For fast, efficient service, booking changes are handled by email only, at hello@luxfly.eu (ProFlyers: lovers@luxfly.eu). Your request will be processed as quickly as possible.
FAQ
Frequently asked questions
Can I get a refund?
No. Bookings are not refunded but rescheduled: you choose a new date after cancellation.
Can I give my booking to someone else?
Yes, our packages are not personal, except FLY AGAIN and HATCH PACK. It's the way to avoid administrative fees.
How much does a change cost?
Free on the day you book your flight (for a gift voucher: the day the flight is booked, not the day the voucher was bought), or up to 24 h before the flight with the Flexibility option (€5.50 per person). Without the option: €15 more than 48 h before the flight, €30 between 48 h and 24 h before, €35 less than 24 h before. If you don't come without telling us, the flight is due.
How can I contact you?
By email only: hello@luxfly.eu (ProFlyers: lovers@luxfly.eu).
Booking · Change my booking
Your flight is waiting
Choose your new date in a few clicks in your LUXFLY account.
Email usMy LUXFLY accountChanges by email only: hello@luxfly.eu
ProFlyers: lovers@luxfly.eu